The UPS Store

The opening store clerk Zach ( store 1439 ) was handing business. Taking care of multiple customers at a time all while also having things delivered for UPS . Keeping the flow going. Very friendly and Knowledgeable. I had an appointment to go to and needed some help . I was in and out of there fast . I appreciate his work ethic . He had a Smile on his face the

Do not come here, there was a rude young woman who works there that made me lose $120 because of her lazy negligence. I went in yesterday for an Amazon return that had two items one had a QR code and one had a shipping label. I tried telling her about the shipping label and she spoke to me as if I was bothering her over a stupid question. She said that QR code has the shipping label. Now because of her, I lost money I can't afford to lose. If you come here make sure they check your stuff because they're not even capable of doing that without attitude.

My company uses UPS for forward staging locations. UPS has a program that they sold to my company. Unfortunately, many of the people at the UPS stores are not familiar with the product. I, as a customer, carry training information from UPS that I was instructed by UPS corporate to show to UPS employees who are not familiar with the program. This UPS employee was not interested in listening to me she simply told me I was wrong. And she would not help me. I was able to get one of the other employees at the store to get my package no issue. Anyhow, overall, I don't recommend this store as they would allow an attitude like that to exist.

This is normally my go-to place but right now I have an issue and I'm not 100% sure that it falls on this UPS location. But I do know that somewhere in between here and my return to Amazon. My package is disappeared. Amazon states that UPS never even scan them in and they have no record whatsoever of them. Yet. I dropped off two packages with three items and I got the drop off scan (i believe, I can't find it and was in a rush to get on a plane) but until I find out more information I'm going to have to leave my five star review drop down to two. The only thing I can think of is that either Amazon somehow had a faulty barcode. Or this UPS store is completely incompetent. I will say that I dropped off a third package as well that day and it got delivered. So I'm skeptical, maybe help me out here guys? It was on Tuesday at 10:30 am may 16th.

Great customer care services worth 5 stars. I went there with my family for live scan / fingerprints and we were all assisted by Zachary, he took his time to help us all with a great smile in his face. Keep it up Zach!